Most of our tech issues with the BAT keyboard all come down to the same basic couple of resolutions. So if you are having BAT trouble try one or all of the following:
1. While your BAT is unplugged take off the back cover and look to see if your BAT has a battery. It is a flat round lithium battery that looks like a watch battery but is about the size of a quarter ($.25 U.S.). If you find the battery in your BAT take it out. You don't need it and it can cause problems.
2. Do a hard reset on your BAT. While your BAT is plugged into your computer press and hold all three thumb keys until all three lights come on and stay on. Release the three thumb keys and then press and release the index finger key (its the one above the red thumb key, its also the letter "i"). Next shut your computer down. Not a restart but completely turn your system off. Wait about 30 seconds and turn it back on.
3. If you have the BAT plugged into a USB hub or KVM switch unplug it and plug it directly into the computer.
By doing the two very simple things above you can solve 99.9% of all BAT issues.