Infogrip Blog

We had a BAT USB user report that when he tried the BAT USB with his TRENDnet TK-207K KVM Switch he initially had to plug the BAT directly into one of his computer's USB ports then while the computer was still on unplug the BAT and plug it into the KVM switch. From that point forward it worked like a charm.

This may be a fluke but thought it was worth a post.

The Roller II Trackball & Joystick and the Roller Plus Trackball & Joystick are some of our most popular products and we rarely have support calls on them. When we do get a call the questions and the answers are always the same. So here they are:

If the clicks seems to be reversed, the left click is doing a right click and visa versa then you have accidently put your unit in left hand mode. To put it back in right hand mode so the clicks act normal simply press and hold the middle and left buttons for a few seconds then release.

Also if your pointer seems to be moving unusually slow and you have checked the Window's mouse setting and they seem to be normal there are two reasons for this. If you are using the Roller Plus there is a speed control button on it. Its the one with the picture of a running man. There are 5 variable speeds that this button controls. Press the button once and test the mouse speed. Repeat 4 more times. If this is not the issue then it means you have accidentally put your Roller product into slow mode. To reset it back to normal simply press and hold the middle and right button for a few seconds.

Hi Aaron, just a little memo to say how much I am satisfied with my new BAT keyboard it is like a good guitar with easy action at your fingertips. It makes writing like a ride on a slide.

Thanks and keep up the good work your client....John Ware

By my eagerness to purchase yet another BAT, (which I ordered today) it should be most obvious that I am pleased with the prototype, I purchased from you. More than pleased, actually! It works perfectly, & is a terrific aid to the handicapped. I only have use of my right arm and without this keyboard, I could not withstand the tremendous amount of keying I do daily. I am a web developer. I thank you, your company & whoever is responsible for inventing this marvelous keyboard.

Tom Smith

The new BAT USB does not have built in macro capabilities like the old BAT. Very few of our users used this feature and we needed the keystrokes that the old macros used for some of the new feature in the BAT USB.

We also made the decision to eliminate macros because many of todays common software programs such as MS Word have macro capabilities built in. We also recommend www.macros.com and other sites which have excellent macro tools that can be used with any keyboard including the BAT.

Here is a question that all of us get quite a bit here at Infogrip. What is a switch and what does a switch do? Well, the actual term is Adaptive Switch and it is a hardware device that allows a user with little motor control operate a computer or other electrical device. Basically switches come in all different shapes and sizes and are designed this way to allow people with disabilities to access them using different methods, ie. head, knee, foot or even the blink of an eye. A switch by itself does nothing. Think of it as having a light switch in your home not connected to anything. You can flip the light switch on and off but until you connect your light fixture to it nothing happens. An adpative switch is just like a light switch, it goes on or off. If you plug an adaptive switch into a switch interface the possibilities are endless. Our users operate their entire computer with a single switch and many of them control their environment with a switch by plugging a switch into an environmental control unit. They can open doors, answer the phone, change the TV channel, etc. Have you ever press the button at the entrace of the mall with the picture of a wheelchair on it to open the door? This is a switch connected to an environmental control (the automatic door). Anyway take a look at our website and you will see a whole section dedicated to switches.

Each year the entire Infogrip staff with our friends and families participate in the Walk to Defeat ALS.  Liza and I strongly feel that this is a great cause, so much so, that we are asking for your donations. Soliciting our friends, family and especially our loyal customers was not an easy decision. To show our appreciation to all of you that support us in this cause and donate to the ALS Association Liza and I will match your donations dollar for dollar up to $2000. As an added thank you to our customers that donate we will give you 10% off your next order. Simply present the receipt from your donation the next time you place an order within the next 90 days and we'll gladly give you 10% off.

The ALS Association is the only non-profit organization fighting Lou Gehrig's Disease on every front. By leading the way in global research, providing assistance for people with ALS through a nationwide network of chapters, coordinating multidisciplinary care through certified clinical care centers, and fostering government partnerships, The Association builds hope and enhances quality of life while aggressively searching for new treatments and a cure.

I am asking you to help by supporting our fund-raising efforts with a donation. Your tax-deductible gift will make a difference in the lives of many! It is faster and easier than ever to support this great cause - you can make your donation online by simply clicking on the link at the bottom of this message. If you would prefer, you can also send your tax-deductible contribution to the address listed below.

Any amount, great or small, helps in the fight.  All of us at Infogrip greatly appreciate your support and will keep you posted on our progress.